Do you remake past designs ?
Yes, I remake past designs. You can place a custom order for a past design. However, I try my best to make a replica of the past design. But since everything is handmade, there are always chances of 20% variation compared to the past design.
Do you do custom orders?
Yes, I do custom orders.
How do I know my order is confirmed?
You will receive an email once you have booked the order through the website.
If it is a custom order based on a mutual discussion, then you will receive a confirmation on WhatsApp along with the tentative shipping date.
What happens to the order in case of payment failure?
If there is a payment failure for any technical reason, we request the customers to reach out to Seema on WhatsApp at 9980 472 151 with the screenshot of the failure message.
We take the following steps to resolve this:
- We check the database with order details highlighting the exact error.
- We raise a ticket with the payment gateway.
- We connect back to the customer, explaining to them the problem and re-assuring a resolution.
- We take a manual booking of the order through the payment gateway to avoid any time loss for the customer.
- Order booking details and the tentative shipping date are acknowledged and shared with the customer through WhatsApp.
How are items packaged?
We make sure that the products are packed well to reach you safely.
To accomplish that, we use different means of packaging based on the product’s fragility level.
For e.g., We use eco-friendly wooden boxes for jewelry orders.
Whereas for mugs, we use corrugated boxes to meet the size and safety requirements.
Can I change my shipping address after placing the order?
Yes, you can change the address as long as the order has not been packed and released from our facility. Once it has been picked up, we won’t be able to change the address while it is on the move.
What are the shipping charges?
For a normal jewelry order up to 250 grams, we charge only 99 rupees for couriers anywhere in India. If the weight exceeds this limit, there might be extra charges based on the shipping address.
What is the estimated delivery time?
Once shipped, you can expect your order within 7-10 days.
How will the delivery be done?
We use courier services for delivery within India.
How can I track the delivery of my order?
Once your order has been shipped, we share the tracking link and tracking number. So you will be able to track it easily through your phone.
How do I pay for a purchase?
All the products are uploaded on the website for purchase. You can directly purchase from the website and make the payment using the payment gateway.
We have integrated authorized and professional Payment Gateway like RazorPay, which gives you almost all possible options to pay from and is easy and absolutely safe to use.
If you are having any issues, you can always connect to Seema at 9980472151, and we will do the needful.
How do I pay using a credit or debit card, and is it safe?
The payment gateway integrated with the website gives you all the possible options for payments, including credit cards and debit cards.
It is very easy and absolutely safe to shop with our website.
When and how can I cancel an order?
Once an order is placed, we do not accept cancellation of any order.
What is Seema Clays' cancellation or return policy?
Once an order has been placed, we do not accept cancellation.
Once an order is placed, we share the product picture with the client right before packaging.
The packing process is recorded to ensure quality so that no mistakes happen while processing the order.
Taking such steps eliminates room for any error.
What if there is any damage or loss of parcel happens in between the courier?
Honestly, we haven’t experienced any such incident since our inception.
We use premium courier services to give our customers a smooth and error-free delivery.
Once the parcel leaves our facility, we have absolutely no control over the logistics chain of delivery.
So any unfortunate incident is not because of us nor in our control.
Any such occurrence is a mutual loss for the buyer and the seller.
Are the earrings heavy?
No, they are Featherlite. A 1-inch big only clay earring would hardly weigh 2 to 5 grams.
Does your jewelry break easily?
Polymer clay is quite strong. It does not break easily like terracotta. Unless an external force is applied, the earrings will not break. With every order, we share clay care instructions for the user so that they know how to maintain and take care of their jewelry.
How long can the earrings be used?
You can literally pass the earrings to your next generation 😊 polymer clay does not have a wear-tear issue over time. So if maintained with little care, it will stay forever.
Are they waterproof?
Yes, polymer clay is waterproof and featherlite.
What are your products made of?
We at Seema clay jewelry believe in Quality over Quantity.
We use only premium-quality clay and supplies for all our products.
I use FIMO, a ‘Made in Germany’ polymer clay.
FIMO is manufactured by the international brand STAEDTLER from Germany.
Do you also take bulk orders?
Yes, we do
Do you teach this art?
Yes, I take face-to-face classes in Bangalore and online classes worldwide to teach my clay art.
Do you design Vintage jewelry?
Yes, we design Vintage jewelry. You can get anything customized, starting from Vintage HairPin, Hair Accessories, Earrings, Necklace, Hand harnesses, Finger rings, bracelets, etc.
We take custom hair accessories and bridal jewelry orders.
