Shipping policy

We strive our best to provide a smooth and timely delivery experience for our valued customers. Please take note of the following policies.

1. We are Made in India, shipping worldwide.
2. We dispatch all orders within 1-3 business days for ready-to-ship products - from the time the order was placed
3. Customized products will be dispatched in 2-4 weeks time OR as discussed on call.
4. Within India products will be delivered within 10 days. 
5. In case of custom / urgent orders, please contact Seema at +91-9980472151
6. Unforeseen Circumstances: Occasionally, there may be delays caused by factors beyond our control, such as natural calamities or remote events. We sincerely apologize for any inconvenience caused in such situations.
7. Delivery Partner Responsibility: Please understand that any delays caused by our delivery partner are not within our direct control. However, we will do our best to coordinate with them on your behalf.
8. Order Tracking: Rest assured, we will send you an email with tracking details so that you can stay informed about the progress of your order.
9. Personalized Items: We understand that personalized items hold special meaning for you. Due to the meticulous customization process, these items may require additional time, up to 15 days, to ensure utmost care and attention to detail.
10. Personalized Assistance: Our dedicated team is here to address any customization enquiries or specific details you may have. We will be in constant communication with you to ensure your needs are met to the best of our abilities.
11. Global Delivery: We are delighted to extend our services to customers worldwide., 
12. Flat shipping charges of INR 150 apply on all domestic orders.
13. We offer FREE shipping on all domestic orders over INR 1000.
14. Domestic orders take 2-10 working days to deliver once shipped.
15. All details on order tracking will be sent on mail, once parcel dispatched

International Shipping Policies

• International Shipping
  • We ship internationally to 27 countries including the United States, United Kingdom, European Union, Australia, Canada, UAE, Singapore, and more..
• Order Processing
  • All orders are handcrafted with care and are processed within 1–3 business days after payment confirmation.
  • Customized or made-to-order jewellery may require additional processing time. If so, the estimated processing time will be mentioned on the product page.
    
• International Shipping Options

          Customers can choose their preferred shipping method during checkout.

• • Budget International
    
    • Estimated delivery: 12–25 business days
    • Most economical shipping option
    • Tracking included where available
      
  • Economy International
    • Estimated delivery: 7–15 business days
    • Balance of cost and delivery speed
    • Fully trackable
      
  • Standard International
    • Estimated delivery: 7–12 business days
    • Faster courier service
    • Fully trackable
  • DHL Express
    • Estimated delivery: 3–7 business days
    • Fastest international shipping option
    • End-to-end tracking 

• Customs, Duties & Taxes

  International orders may be subject to customs duties, import taxes, VAT, or other fees imposed by the destination country.

  These charges are not included in the product or shipping price and are the responsibility of the customer.

• Delivery Delays

  Estimated delivery times are provided by our shipping partners and begin after your order has been dispatched.

  While we work with reliable courier partners, delivery may occasionally be delayed. Seema Clay Jewelry is not responsible for non-delivery, deliveries delays, damages, losses caused by any reason. Few reasons are listed below. 

  • Customs clearance
  • Public holidays
  • Weather conditions
  • Flight or transportation delays
  • Local postal services

  Such delays are beyond our control.

• Tracking

  A tracking number will be emailed to you once your order has been shipped, allowing you to monitor your shipment until delivery.

• Incorrect Addresses

  Please ensure your shipping address is complete and accurate before placing your order.

  Orders returned due to an incorrect or incomplete address may require additional shipping charges for reshipment.

• Lost or Damaged Shipments

  If your parcel arrives damaged or appears to be lost in transit, please contact us within 2 days of the expected delivery date. We'll work with the courier to resolve the issue as quickly as possible. 

  We carefully inspect, securely package, and dispatch every order before it leaves our studio.

  Once an order has been handed over to the shipping carrier, responsibility for transportation rests with the carrier. While we will gladly assist you in raising a claim and provide any documentation required, we are unable to offer refunds, replacements, or compensation for parcels that are lost, delayed, or damaged during transit.

  We recommend selecting a fully tracked shipping service, such as DHL Express, for valuable or time-sensitive orders.